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The Residential Tenancies Act, 2006 (RTA) takes effect
January 31, 2007, replacing the Tenant Protection Act, 1997 (TPA).
As a reputable Landlord within the K-W Community, Stamm Investments Limited is committed to upholding
Tenant's rights and the proper implementation of a Landlord's rights and obligations, as stated in
the Ontario Residential Tenancies Act (“RTA”).
All Tenants are encouraged to access the RTA to ensure
that they know and understand their rights and obligations under the law. Tenants are also encouraged
to refer to their lease package for further information.
Click here to read the Residential Tenancies Act (2006).
Maintenance Work Order (MWO):
A tenant must fill in and submit a MWO to the Superintendant for maintenance
and repairs required in his / her apartment. The Tenant keeps the top page
of the MWO for their own records. Approved maintenance and repairs are
usually completed within one week of a Tenant's written request, unless
parts have to be ordered or a technician cannot be scheduled within this
time frame. Stamm Investments Limited is proud of its commitment to timely
maintenance in each apartment.
Emergencies
To better serve our tenants, all emergency calls must be directed to the Emergency Assistance
Number. All emergency calls will be recorded and tracked to confirm a satisfactory and timely
resolution to the emergency.
Your Superintendent will continue to respond to your maintenance requirements as requested on a
Maintenance Work Order.
Emergencies are identified as, but are not limited to, flood, electrical short, alarms, elevator
malfunction, heating malfunction, noise complaints, slip & fall, and lock outs.
For Emergency Assistance call (519) 570-5133. You will be asked to identify yourself, your address
and the nature of the emergency before emergency assistance will be dispatched. Only true
emergencies will be handled after hours and on weekends. Issues of a minor maintenance nature,
accounting or information requests or other issues that can wait until the next business day will
be addressed on the next business day.
If you witness fire/smoke, or a violent or threatening situation, dial 911 immediately. You may
then report the situation to Stamm Investments Limited emergency line. Emergency line personnel
are not permitted, by law, to call 911 directly.
Lock Out – If you are locked out of your unit, you must contact the Emergency Assistance Number.
In order for Security to assist you, you must have valid photo identification with your current
home address on it. Security will take from 30 minutes to 1.5 hours or longer to assist you and
the tenant cost is currently $42.80 (security fee is subject to change without prior written notice
to residents).
If you do not have valid identification you will not be let into a unit and must contact the
property office on the next business day. The $42.80 fee will apply each time Security is called
to a property, regardless of whether the individual gains access to a unit or is prohibited from
doing so.
Notice to Vacate:
A Tenant must give a minimum of 60 days written notice prior to the last day of legal
tenancy, which is always the last day of a month. If a Tenant is on a Lease, the last day of legal
tenancy is the "end of the Lease Term".
Fire Safety:
Each Tenant is given a comprehensive "Fire Safety Information Package" with their Lease. This
package includes valuable information on how to protect yourself from fire and smoke within the
building. Also included is a list of helpful steps each Tenant can take to ensure his / her smoke
alarm in the apartment remains in perfect operating condition.
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