COVID-19 INFORMATION

In these unprecendented times, we believe in keeping residents informed. In keeping with this belief, we have created this webpage to assist residents with accessing up-to-date COVID19 information.

  March 2020
  Coronavirus Update #1 - March 16, 2020 - Click to Access
  Coronavirus Update #2 - March 24, 2020 - Click to Access
  Coronavirus Update #3 - March 30, 2020 - Click to Access

  April 2020
  Coronavirus Update #4 - April 3, 2020 - Click to Access
  Coronavirus Update #5 - April 13, 2020 - Click to Access
  Coronavirus Update #6 - April 20, 2020 - Click to Access
  Coronavirus Update #7 - April 27, 2020 - Click to Access

  May 2020
  Coronavirus Update #8 - May 04, 2020 - Click to Access
  Coronavirus Update #9 - May 11, 2020 - Click to Access
  Coronavirus Update #10 - May 25, 2020 - Click to Access








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CoronaVirus (COVID19) Frequently Asked Questions

IS STAMM INVESTMENTS AN ESSENTIAL BUSINESS?

While we are considered an essential business, much of what we do is non-essential. On April 3 2020, the Ontario Government made changes to its list of essential services, impacting how we conduct our business. As a result, additional services have been suspended including:

  • All non-emergency or otherwise non-essential customer service matters and complaints.
  • All non-emergency or otherwise non-essential Property Office functions.

  • WHAT DO THESE CHANGES MEAN?

    This means that in addition to suspending in-person office visits, debit payments, and non-emergency maintenance, we will also be suspending:

  • Addressing noise, pet and other behaviour complaints (call the Police or bylaw);
  • Unit inspections;
  • Parking requests, concerns or complaints;
  • Requests for secondary FOBS;
  • Requests to add occupants to the rental unit.

  • In addition, the manner in which we provide new rental services will change in order that all processing be completed in an online manner.

    WHAT IS STAMM DOING TO HELP TENANTS WITH RENT PAYMENTS?

    We understand that some tenants may be facing hardship as a result of the COVID-19 Pandemic and are here to help. If you require additional time to make your rent payments, please complete the Payment Arrangement Request form and submit your request by dropping it into the Rent Box at the Property Office or clicking here to submit it online. Note that you may also be asked to provide proof of your loss.

    Once your request is received and processed, you will receive a written response from Stamm Investments Limited within 3 business days. If you do not receive a written response, please follow up after 3 business days to ensure your request has been received. In addition, we are recommending that all residents investigate the options that the Federal and Provincial Governments are offering to help residents that have reduced wages and lost jobs. You will be required to submit the necessary form for approval.

    Click To Submit Payment Arrangement Request Form

    HOW WILL STAMM HANDLE A TENANT IN THE BUILDING WITH CORONAVIRUS?

    The Federal and Provincial Governments require that anyone with symptoms, returning to Canada or has a confirmed case remain in self-isolation. Should Stamm Investments Limited receive notification that a resident is in self-isolation with a suspected or confirmed case of Coronavirus, we will follow all instructions provided by the local Health Unit and/or Health Canada.

    WHAT IS STAMM DOING TO REDUCE RISK WITHIN THE BUILDNG?

    Stamm Investments Limited has taken numerous precautions to reduce risk within the building, including:
    HOW CAN I REACH STAMM INVESTMENTS LIMITED DURING THIS TIME?

    The office staff will remain available to assist you via the telephone during regular office hours. While the office door will remain closed to walk-in and/or non-emergency contact, we are available via telephone or email. Visit our contact us page for details.

    All calls to the Property Offices have been redirected to a single source. Please ensure you leave a voicemail if we do not respond. Your voicemail message should include your building address, unit number, a callback number that you can be reached at and the reason for your call.

    WHAT IS STAMM DOING TO STOP THE SPREAD OF COVID19?

    As indicated in our communication to residents relating to the virus, we have redirected much of our efforts to the sanitation and disinfecting of the buildings. Our staff are working diligently to wipe down all “high traffic” and “high touch” areas including:
    You will see many of our staff cleaning, including office and Admin staff, throughout the building as we take an “all hands-on deck” approach to this initiative. We remind all residents to maintain at physical distancing of at least 6 feet when our staff and/or other residents are present.

    WHAT DO I DO IF PEOPLE AROUND ME ARE NOISY?

    With many of our residents home for much of the day, noise levels you may be unaccustomed to are expected. It is important that residents understand the difference between what is considered “normal living noise” and “excessive noise”.Different people have different lifestyles and those lifestyles may be different than your own. A different lifestyle than your own is not wrong; it is just different.

    We ask that residents be considerate of one another. If you are experiencing what you believe is excessive noise, please contact Bylaw (519-741-2330 in Kitchener or 519-747-8785 in Waterloo) for assistance and then submit your complaint in writing. Visit our forms page to submit an online complaint form.

    Note that only emergency cases will be responded to during the pandemic period.

    WHAT IF MY NEIGHBOUR IS COOKING OR SMOKING AND IT BOTHERS ME?

    With many of our residents home for much of the day, residents may experience an array of odours they may not be accustomed to. This includes cigarette and cannabis smoke, cooking odours and more.

    Smoking, within reason, is permitted within the confines of the rental unit unless otherwise identified in writing. STAMM Investments Limited does not currently offer "no smoking" apartments. Smoking that interferes with the reasonable enjoyment of others within the rental building will be addressed and the tenant may be responsible to take measures to control the smoke from infiltrating the hallway and/or other units, should complaints occur.

    When another resident smoking on their balcony is bothering you, we recommend you take steps to reduce the smoke entering your unit, including closing windows and doors for the duration that your neighbour is smoking.

    Note that only emergency cases will be responded to during the pandemic period.

    WHAT CAN I DO TO PREVENT THE SPREAD OF COVID-19 IN THE BUILDING?

    We recommend following all health and safety guidelines released by the Provincial and Federal governments including: stay in their homes as much as possible, self-isolate for 14 days if you have recently travelled or have any symptoms of illness, wash your hands often and use hand sanitizer if you are not able to wash frequently, and use any other personal protective equipment you feel is necessary to protect yourself and your family.